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Our first time visit to this store in Cedar Park, Texas. Requested registry from Brandee, absolutely no customer service training, very impatient while looking up the registry!! This continued to another employee who was no help in finding any of the brands we are...
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2.7
#1323641
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My best friend had put up her Buy Buy Baby registry and I decided to buy her a swing for her baby. After I purchased and input all my credit card info there was no confirmation of it ever being taken off the registry. Which most people want so the couple doesn't get...
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1.0
I didn't like
  • Customer service
#1314449
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I signed up for a baby registry and prior to moving to a new house, i called and told them my new address. Found out 2 weeks later, address was never changed and all this stuff went to old address. So called again, changed address again, and they had to reroute to new...
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1.3
#1308611
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I spoke to 6 DIFFERENT PEOPLE for an order I placed. My order continued to say processing. Apparently there was a mixup on their end. The 5th person cancelled it and reordered it and I expedited the shipping. Delivery date comes and I never received it. I call back...
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1.0
#1304611
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I was told when I placed my order that it would take 9-11 weeks. The sales person knew I was concerned about this so he told me it should be closer to 9 weeks. Of course he wanted to make $2K sale. It’s now been 11 weeks and they say it will be 3 to 4 more weeks. I am...
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1.0
#1302821
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I was just rudely and aggressively removed from the BUY BUY Baby store in Albuquerque from a manager named Aaron. I have a truck full of item to exchange from our baby shower and the manager was rude from the beginning. Our twins are coming home and we need mattresses...
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#1300864
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Buy Buy Baby - Scammer

Placed an order, never shipped and never refunded payment. Zero rated customer service, why are they in business?
#1285310
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Buy Buy Baby - Bad business totally

Placed order may 24th still have not received product. Emailed 3 times also w zero response. Order number 3514 This company is a total joke and rips people off There phone is a Google scribner app. Wtf 513-616-5157
#1282078
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Buy Buy Baby - Gift Never Delivered/Horrible Customer Service
I ordered an expensive high chair for a gift for a baby shower that I was not able to attend in February. I received a notice that the chair was shipped in February, and I thought nothing more about it. I did not receive a thank you note for several months, so I asked...
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1.0
I didn't like
  • Never delivering item purchased and poor customer service
#1281907
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Buy Buy Baby - Horrible customer service

My husbands family spend lots of money in this store and when I went to return a few items I was treated as if I was in the wrong . The cashier decided to recit a very long return policy the store had. I didn’t appreciate the way I was treated
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#1278358
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