Anonymous
map-marker Raleigh, North Carolina

Order status

I have not received order placed December 28 2024.6 boxes of diapers. Have already withdrew my money from account at bank.

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User's recommendation: Is this a scam?

Rashida Ats

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Verified Reviewer
| map-marker Onalaska, Wisconsin

Would like to track my order please I still haven't received my order yet and I know they took it out of my account because it's the only thing I paid with PayPal. I would appreciate it if someone cou

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First I tried to order a stroller with car seat for my great grandson being born. I tried to put my daughter's address in to have it mailed there and that didn't seem like it wanted to do that with my address being different.

But then I get a message saying it did go through and she still hasn't received anything. So thinking that one didn't go through I ordered it myself and it shows on my bank statement that PayPal was used and it was the only time I used PayPal was to pay for that.

And I still haven't got it neither has my daughter, I would like to know what's going on. This is the first time I've ordered from buy buy baby and might be the last.

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User's recommendation: If I get my order then I will give you a good review

1 comment
AmandaLM

Buy buy baby went out of business almost 2 years ago.... they went bank rupt. I think you got scammed

Dawn L Xzf

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Verified Buyer
|

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Verified Reviewer

Purchase

Buy Buy Baby - Purchase

I need confirmation of my purchase that I made today for five items. I received no confirmation, and I paid with Afterpay.

I don't know why you need me to write so much; just send me my confirmation and not a scam. I am buying these items for my grandson.

I would appreciate a response as soon as possible. Thank you.

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Pros:
  • Discounts
Cons:
  • No confirmation of my order

Preferred solution: Deliver product or service ordered

Emmalise Zkr
map-marker Media, Pennsylvania

Gift card

Hi good morning I have to gift but the worker in the store u guys don't use those kind of gift anymore but to reach out to u guys to help me

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Gabriella S Okz

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Verified Buyer
|

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Verified Reviewer

Damaged crib and no refund or replacement offered!!

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Purchased a crib for new baby and package arrived completely damaged!!! There is no physical number to contact and can only do a live chat with automated AI!!!

I have not been offered any replacement or refund and am now throwing over $730 away in the wind because the crib cannot be put together! This is complete fraud and robbery!!!

Several emails and BS chats and still no resolution!!! Shame on these people for allowing customers to make purchases then rip them off when product arrives damaged!!

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Loss:
$767
Cons:
  • No customer service only chat with ai

Preferred solution: Full refund

User's recommendation: DO NOT Buy anything from BUY BUY BABY!! No customer service! No number to discuss damaged items !!

Lorraine T Ahd

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Verified Reviewer

Were my pacage at 259447

You took my money for something that I haven't received. It was bought on the eighth of sept

here.

It is the 14th my order number. 2 5 9 4 4 7.

Please have someone contact me. Thank you, Lorraine Taylor 469515****.

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Loss:
$52

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Los Angeles, California

Been cheated

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I ordered off of this site that I picked up from Facebook and then I was sent an order number never received my merchandise for my beautiful little grandson that's supposed to be born soon I got in touch with bye-bye baby they said that my order number wasn't a valid number I feel so cheated I paid $51.99 and there is nothing they could do for me bad experience with you people

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User's recommendation: Read some of the reviews first

Dior Pbl
map-marker Omaha, Nebraska

Mold on my crib delivery

Buy Buy Baby - Mold on my crib delivery
Buy Buy Baby - Mold on my crib delivery - Image 2

They would not talk with me

Unless I paid money.

What a joke. As I breath in moldy fumes. A law suit might be next if they don't reach out to me.

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Francine C Vxl

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Verified Reviewer

I want to know how I am going to get my refund

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You guys stink because I havent gotten my packet. I havent gotten my money back yet and its been five days already and I like to have my money back please.

I think Im a lot of money for that. I care and I want my money back.

Thank you. You suck.

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Loss:
$178

User's recommendation: Do not buy anything from this company bye-bye baby sucks because they don’t give you back your money or they send it to the wrong place and only God knows how long you have to wait to get your stuff for your money back

Guillermo B Aiu

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Verified Reviewer

Items on baby register not in stock

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My daughter-in-law chose this company for her baby shower and items listed were not in stock. I then tried to order one in stock, but the website was not working.

I phoned customer service and it took 20 minutes for them to find her registry, then I was told they could help and to try another day.

I tried the next day but couldn't place an order. Other relatives had the same problem.

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Cons:
  • Could not do business with them

User's recommendation: Read the reviews and avoid. We ordered from Amazon

Ascher Nua

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Verified Reviewer

To update information

The number did not work. It seems the only way to contact this company is by email. This fact made me realize it would be a nightmare to purchase anything from them and have complications.

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Preferred solution: Information to other consumers so they don’t purchase and have issues. I wanted to check to see if they had the item in stock. Send company is ran out of country.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Eugene, Oregon

34.7209****

Buy Buy Baby - 34.7209****

My tracking numer 24558*** *rder 177061_order placed at 9 42 pm _sorelle furniture Berkley 4 in crib and change panel. When I going to reserve my order

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User's recommendation: Not way

Mindy S Wab

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Verified Buyer

Very disappointed and unacceptable

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Buy Buy Baby - Very disappointed and unacceptable
Buy Buy Baby - Very disappointed and unacceptable - Image 2
Buy Buy Baby - Very disappointed and unacceptable - Image 3
Buy Buy Baby - Very disappointed and unacceptable - Image 4
Buy Buy Baby - Very disappointed and unacceptable - Image 5

Didn't get the product I ordered that was advertised/shown on their website. I chose not to e-mail nor chat about the situation because of the length of time it takes back and forth to get any answers.

As of today, still no phone number has been provided for me.

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Cons:
  • Not having a costumer service phone number

Preferred solution: The product I ordered and paid for.

Jennifer R Vxv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

I never received my order from July 2023

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Buy Buy Baby - I never received my order from July 2023
Buy Buy Baby - I never received my order from July 2023 - Image 2

I place my order on the website and got a confirmation email... Once I realize it never came I tried emailing and got a message stating it was no longer an actual email address.

I continuously tried to get a hold of anyone in regards to this and I have gotten nowhere. This is the worst company ever.

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Loss:
$60
Cons:
  • Will not deliver with your purchase

Preferred solution: Deliver product or service ordered

User's recommendation: Do not TRUST this company!!!

Carlene J Ins

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Verified Reviewer
| map-marker Montreal, Quebec

Because I never got my order and I need it

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I purchased 7 items off a website that was all new but discounted products. I made payment and took a screen shot of the order.

Received a authorization number, was told that I would receive an email but got nothing.

I have waited for over 6 weeks. Have sent emails, tried to contact them several times to no response.

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Carlene J Ins

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Verified Reviewer
| map-marker Montreal, Quebec

Because I never got my order and I need it

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I purchased baby items on March 25. You took the money off my credit card but I have yet to receive my packages. I have tried to contact Buy Buy Baby several times and this is the closest I have git.

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About

Summary

Buy Buy Baby is a retail company which specializes in products for babies and mothers. It was founded in 1996. The headquarters is based in Union, New Jersey, United States. Buy Buy Baby offers furniture, toys, clothing, car seats, and strollers. It is also possible to order baby shoes and accessories. Buy Buy Baby ships their products worldwide through USPS, UPS, and FedEx carriers. Free delivery option is possible. The company accepts returns within 90 calendar days of the purchase date. Restocking fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service.

Buy Buy Baby reviews and complaints

Buy Buy Baby is ranked 110 out of 626 in Kids' Stores category

Official Company Name

buybuy Baby

Founded

1996

Type of Business

Online

Area Served

Worldwide, USA

Payment Methods

VISAPayPalAmerican ExpressMasterCardDiscover

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