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Buy Buy Baby - Scam. Never received my order.

Made an order more than two weeks ago. They claimed to have shipped it twice but refuse to give me a tracking number. I keep emailing them complaining about how I did not receive my order and they keep replying that I should call them but won't give me a phone number I can actually use (I am not in the US). Made an order of more than 400euros and 15 days later all they did was take my money and lied. I am reporting them for fraud. Stay away from this shop, don't give them your hard earned money.
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
#1448785
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Buy Buy Baby - Fraudulent charges, no help!

Someone used my card number to place an order. I contacted Buy Buy Baby as soon as I noticed it. I was told that the account was flagged as fraudulent. They still processed the order and charged my card. I was then told I would be issued a refund. Four days later, after no refund was issued, I contacted them again. They then told me that they would not issue a refund because the order was delivered. Will never do business with this, extremely unhelpful company!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
#1444572
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Buy Buy Baby - Very disappointed in their luck of responsibility

So I ordered a car seat and even paid for fast shipping because I neede it urgently. They canceled my order because apparently the car seat I ordered was out of stock, which I wasn’t told about at the time of ordering, but the worst part is they didn’t even communicate to let me know they weren’t shipping the car seat. I had to call to find out. Worst customer care ever!!!!!
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#1443480
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Buy Buy Baby - Terrible experience!!

Soooo disappointed in buybuy BABY!! We ordered a glider/rocker for the nursery on November 19 and told it would take 6 weeks (Dec 31 arrival). I called to check the status today and they told me the end of January/ early February “due to holiday delays” and made ZERO attempt to make it right. Last $400 I ever spend with them. Now I have to start over Not something a 8 month pregnant woman wants to stress about at this point!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
#1437920
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I had the worst experience of my lfe dealings with buy buy baby staff. I went to the store in pembroke pines and the Store Manager Jenna wanted to give me 50% of the amount of money that I paid for the *** of stoller I bough. When I contact her she told me the customer...
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1.0
#1431107
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Buy Buy Baby - Delivery service

Two expensive items that had to be shipped because the store didn’t keep them in stock were delivered in the orginial packaging dirty, banged up with holes and ripped open in areas. Another item I still have not received and it’s been 11 days. Tracking stopped tracking it. Don’t buy from this company.
#1425440
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Resolved
Buy Buy Baby - Nearly all items missing - only one small item received!
Buy Buy Baby - Nearly all items missing - only one small item received!
Buy Buy Baby - Nearly all items missing - only one small item received!
Buy Buy Baby - Nearly all items missing - only one small item received!
Buy Buy Baby - Nearly all items missing - only one small item received!
Buy Buy Baby - Nearly all items missing - only one small item received!
I ordered a lot of items from a baby registry for a baby shower. When a delivery was made, via FedEx, it was just a tiny little box! I asked the FedEx delivery guy where the other box or was - he said that's all he had! And the tracking number was for the whole...
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1.2
I didn't like
  • Did not send my items but said they did
#1424773
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On November 28 I purchased a crib on their website that my daughter had selected. It said it was in stock. My confirmation stated estimated shipping December 3 through December 10. I did not receive any further emails from them. I called a couple times and they said...
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#1421424
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Buy Buy Baby - H-O-R-R-I-B-L-E experience
Buy Buy Baby - H-O-R-R-I-B-L-E experience
Buy Buy Baby - H-O-R-R-I-B-L-E experience
Buy Buy Baby - H-O-R-R-I-B-L-E experience
Buy Buy Baby - H-O-R-R-I-B-L-E experience
On 10/22/18 I purchased multiple items at Huntington store .A humidifier and child sit me up seat (lion) .I was looking for low cost not poor quality items .The store was under renovation and the whole second floor was clearance. I purchased two big items a Humidifier...
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1.0
Product
#1414450
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Contact Buy Buy Baby

Mailing Address:
Union, New Jersey
United States
Phone:
(877) 328-9222
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I fell in love with a floor set at the store and decided i must have it. I was due in 6 weeks. They said they had nothing on hand and ordering would take months. I soon realized they keep nothing on hand. The store suggested i find something similar online to ship...
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1.4
#1414251
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