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Buy Buy Baby - Excellent customer service

I had a great experience at Buy Buy Baby at the Totowa location. Lucy, the sales associate was so kind and helpful. She went out of her way to make sure I bought the perfect gift. It's good to see people who actually care about helping customers. Like
#1254044
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I ordered a gift card online and it was never delivered. When I followed up with customer service, they lied and said they didn’t have my email on file and said they couldn’t look up my info in any other way- more lies. When I told them was going to write a letter of...
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Anonymous
Fred

Sounds about right for bbb

1.0
#1249067
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I bought a stroller from the NY Chelsea store and got offered delivery at my apartment. It was an extra $15 just to get it delivered a few blocks down the street and save me the trouble of putting a stroller box in a cab. What a regret! The delivery was supposed to...
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1.9
#1244054
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Buy Buy Baby - Bad experience

Nichole and karissa both r talk nonsense.
#1229668
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Buy Buy Baby - Bad experience

Nichole and karissa both r talk nonsense . Very bad experience over here. Horrible customer service
1.6
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
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#1229580
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Buy Buy Baby - Really bad

Managers kinda suck at the Dulles landing area. They take forever for a simple approval for customer service! I always feel bad for the poor girls working there they never look happy. The employees were so kind when I needed help.
#1204523
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Buy Buy Baby - Gift Card with Purchase!

Yeah, never received it, my order was made in November 2017 and we are in March 2018. Called 2 before and they said they were sending it and I just been waiting l. Called a third time and the other 2 people from customer service, never sent anything. So annoying to be waiting for a non existent gift card.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#1203315
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We recently purchased a $600.00 stroller at Buy Buy Baby that was on a registry. When we attempted to use the 20% off coupon offered by Buy Buy Baby , we were told Britax does not allow coupons to be used on their products. When I contacted Britax they likened...
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3.0
I liked
  • Customer service
I didn't like
  • Pricing policy of britax
#1167166
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I had to clean this Ti Amor crib for 2 hours to remove clear looking plastic/fiber glass fibers, which are about needle thick and half inch long. All over the 10 pieces of wood. Why would new furniture for a baby be sooo dirty? Not dust, plastic fiber looking pieces....
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1.4
#1160589
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NEVER USE THIS DELIVERY SERVICE! It is the worst company I have ever worked with. If they say they will call you back, they won't, call every ten minutes. The original window was Tuesday between 1-5. Called at 5, they said they would call back, never did. Called at 6,...
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#1156527
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